What is your return policy?
We accept returns within 30 days of purchase for unworn, unused items in their original packaging. Proof of purchase is required.
How do I make a return?
Contact our support team at support@contrafootwear.com. Follow the instructions to receive a return authorization.
Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
How long does it take to process a return?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Can I exchange my order for a different size or model?
Yes! We offer exchanges within 30 days of purchase for unworn, unused items. Simply contact us to start the exchange process.
Do I have to pay for shipping on exchanges?
Customers are responsible for return shipping, but we cover the cost of shipping the exchanged item back to you.
How long does an exchange take?
Once we receive your original item, please allow 5-7 business days for processing before your new item ships.